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Frequently Asked Questions Frequently Asked Questions

  1. What is StudyAgency.co.uk?
  2. What is in this language course package?
  3. When are your courses available?
  4. How do I know if a course will be run?
  5. What are the English language lessons like?
  6. What accommodation will I receive?
  7. How do I get to Eastbourne, when in the UK?
  8. What are the excursions?
  9. Where can I use the free tickets?
  10. How many places can I book on your courses?
  11. Can I book places for more than 15 students?
  12. Can I create a custom-made course for my students?
  13. What exactly can be customised on your courses?
  14. What are the maximum sizes of your custom courses?
  15. Why are only some options available on your fixed date courses?
  16. How do I choose different excursions for my different students?
  17. How do I pay for the courses?
  18. Who can book places on your courses?
  19. Can I book a trip to England for my class?

  1. What is StudyAgency.co.uk?
    StudyAgency.co.uk is a language school based in Eastbourne, Sussex, UK.

    We offer complete package language courses, in Eastbourne, to English language students, from all over the EU. We also offer courses to local residents around Eastbourne, who can book places on our English Lessons Only courses, without buying travel tickets and accommodation.

    All bookings will be grouped into a maximum of 15 students - to ensure costs are caculated correctly and students can be grouped by ability as best as possible. You can however book as many groups as you like on each course, using a unique reference for each when placing the order.

    You can pay online, and you will not be charged until 2 months before the course begins, when the course will be confirmed if the required number of places have been booked.
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  2. What is in this language course package?
    You will receive any combination of - travel to England, professional classroom-based English language lessons, accommodation in England, excursions to famous English cities, free tickets for local activities - all depending on your choices when booking.

    The exact course you choose will depend on your selection during the checkout process - you choose the options you want and then click Book Now to book your places on the course online.
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  3. When are your courses available?
    We run a courses throughout the year on fixed dates, and places are available to book immediately online. Our fixed-date courses have a minimum amount of places required, before they are considered viable.

    You can book places on our courses wenever you like. You will not be charged until 2 months before the course starts, and only if the required number of places have been booked for that course.
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  4. How do I know if a course will be run?
    Most of our courses require a certain amount of students in order to ensure that we are able to properly group the English language classes accordingly to ability.

    We will tell you whether or not the course is being run 2 months before it starts. If the number of places booked on the course is too low, your course cannot be run and you will not be charged.
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  5. What are the English language lessons like?
    You will be taught in a classroom in the centre of Eastbourne, by a professional, qualiflied English Language Teacher. You will receive the number of lessons you chose when booking online, with each lesson being 45 minutes.

    Class sizes are limited to 15 students, and will be grouped by ability as best we can. You can help us by grouping your bookings by English ability when booking.
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  6. What accommodation will I receive?
    If required during your study with us, you can choose from a range of accommodation types, suitable for all budgets, including local host families, guest houses, travel lodges, hotels and more.
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  7. How do I get to Eastbourne, when in the UK?
    If you have selected a departure location from abroad, then included in your package will be travel to London from your selected location, plus a coach service to Eastbourne from London.

    You will be met by a StudyAgency Leader apon arrival in London, and they will provide the National Express tickets needed for travel to Eastbourne.
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  8. What are the excursions?
    You can choose form a wide choice of day trips and sight seeing tours, including Eastbourne itself and the cities of Brighton, Hastings and London. You can go on guided tours of famous places, country walks, shopping trips, activities and much more.
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  9. Where can I use the free tickets?
    Each student will receive discounts and even free tickets to local attractions within Eastbourne, such as the cinema, leisure centre, internet cafe and local clubs and bars.
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  10. How many places can I book on your courses?
    You can book as many places as you want on each course. However, your online bookings will be limited to groups of 15, to enable students of the same ability to be sorted more easily.

    To book multiple groups, you must simply use a unique reference for each group when booking online, so that you can book different excursions and lessons, for different ability groups, for example.
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  11. Can I book places for more than 15 students?
    Yes, of course you can. If you wish to book for more than 15 students, you simply need to use a unique reference for each group when booking, on the course detail page.
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  12. Can I create a custom-made course for my students?
    Yes you can. Simply choose Create a Course from our courses menu, and you will be taken to a course detail page, that allows you to customise all aspects of your course.

    The minimum number of students for a custom course is currently 6, to ensure they are viable and students can grouped by ablility, and the maximum number of students is currently 45.

    If booking groups smaller than 15, it is highly recommended your students are of generally the same English ability.
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  13. What exactly can be customised on your courses?
    You can choose any combination of the following options:

    Your exact arrival date, depature location, the type of accommodation you want, the number of English lessons, your students English level, which excursions or sight seeing trips you wish to go on, other activities, and which tickets and discounts you would like.

    Residents of Eastbourne and Sussex are welcome to book places on our English Lessons Only courses, which do not require accomodation or travel to be purchased.
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  14. What are the maximum sizes of your custom courses?
    There is no maximum size as such, although all your students will be put into groups of 15, to ensure costs are calculated correctly. You may book as many groups of 15 as you like for any time or course that is available.
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  15. Why are only some options available on your fixed date courses?
    On our fixed date courses we offer you all the customisation options that we can, however it is not possible to provide every poosible service on all courses. Our custom courses do, however, feature all options selectable, where possible.
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  16. How do I choose different excursions for my different students?
    You can select the course you want, group your bookings according to the students choices, and book the same course for each set of students - giving each a unique group reference number.

    You groups will be added to your shopping cart as individual bookings of the same course, then you can complete yourpurchase, if you wish.
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  17. How do I pay for the courses?
    You will NOT be charged for your booking(s) until 2 months before the course is scheduled to begin. We will not be able to run courses that do not have sufficient places booked.

    You will only pay for the course if the required number of students has been booked. You will be notified if the course is being run as scheduled two months before it begins, and if it is not cancelled you will be charged for your booking.
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  18. Who can book places on your courses?
    Anyone can book a place on one of our courses and learn English with us. We run courses for international students from across the EU and for local residents of Sussex.

    International students and groups can arrange their own travel and accommodation, or you can simply book them with us by giving us your depature location and accommodation requirements when booking online.

    Sussex and Eastbourne residents, who may not require travel or accommodation, but still want to book places in our English lessons, can simply select Lessons Only courses to join, where you will not be required to choose any accommodation or travel.
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  19. Can I book a trip to England for my class?
    Yes you can. Simply browse or search our courses, and choose the one you would like to book. You could also create a cusomt course, exactly as you want it - selecting the arrival date, travel and accommodation (if required), activities, excursions and lessons that you require.

    If you are booking for students who want different lessons or excursions, you MUST book each group of students individually, selecting the excursions and activities they requested - giving a unique reference for each group that you book.

    It is strongly recommended that you group your students by English ability as best you can, and you can select each groups English level when booking online.
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